Refund & Return Policy – Bidocloud
At Bidocloud, we strive to provide high-quality scripts, plugins, and app templates at affordable prices. Since all our products are digital downloads, we have a strict no-refund policy in most cases. However, we do offer refunds under specific circumstances.
Eligibility for Refunds
You may request a refund if:
- The product is significantly different from the description or demo.
- The file is corrupt or unusable, and the issue cannot be resolved.
- You accidentally purchased the same product multiple times.
Non-Refundable Cases
Refunds will not be issued if:
- You change your mind after purchasing.
- The item does not meet your expectations, but matches the description.
- You no longer need the product.
- You have already downloaded and used the product.
How to Request a Refund
If you believe you qualify for a refund, please contact our support team within 7 days of purchase with:
- Your order details.
- A clear explanation of the issue.
- Screenshots or evidence (if applicable).
Our team will review your request and respond within 3-5 business days.
We appreciate your understanding and support in keeping our marketplace fair for both buyers and developers.
For any concerns, please reach out to support@bidocloud.com.ng.